Refund policy

If something isn't right with your order, email hello@goodnessgracious.co.nz with your order number (and a photo if you can) and we'll sort it out.

If something's wrong

If anything arrives damaged, stale, faulty or not what you ordered, please let us know within 3 days of receiving it so we can check it while it's fresh. We'll replace it or refund you, whichever you prefer. For bagels, coffee, jams, curd and relish there's no need to send anything back. If the book arrives damaged or faulty, we'll replace or refund it and cover any return postage.

Telling us later doesn't take away your rights under the Consumer Guarantees Act. It just makes the problem harder for us to check.

Changing your mind

• Food and coffee (bagels, coffee, jams, curd and relish): we can't accept change-of-mind returns.
• The book: if your copy is unused and you tell us within 14 days of receiving it, you can send it back and we'll refund the price of the book. Return postage is yours to cover.

Vouchers

GG vouchers can be spent online and in our cafés. They're valid for 3 years from the date of purchase, and the expiry date is shown on the voucher. They can't be exchanged for cash except where the law requires. If a voucher email goes missing, contact us and we'll resend it.

Pickup orders

Pickup is from 2A New North Road, Eden Terrace. We'll hold your order for 3 days after we email you that it's ready. After that, we'll contact you before doing anything else with it.

Subscriptions

See our Subscription policy for skipping, pausing and cancelling. A subscription order that has already been charged is treated like any other order.

How refunds are paid

Refunds go back to your original payment method. We process them within 2 working days of agreeing the refund. Your bank may take a few more days to show it.

Your rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.