Cancellation policy

What you're signing up for

A repeat order of the product you choose, at the frequency you choose: coffee every week, every 2 weeks or every month, and bagels every 2 weeks. Each order is charged to your saved card on its billing date, at the subscription price you agreed when you subscribed. Delivery is charged as shown at checkout.

Skip, pause or cancel at any time

There's no minimum term and no cancellation fee. Log in to your account (Log in › Subscriptions) to skip, pause, resume or cancel. To stop or change an upcoming order, do it before its billing date, which is shown in your account. We recommend doing it by 11:59pm the day before. Once an order has been charged, it goes out as normal.

Other changes

To change a delivery date, quantity or product, email hello@goodnessgracious.co.nz and we'll do it for you.

Price changes

If we change the price of your subscription, we'll email you at least 14 days before the new price applies, so you can cancel before then without charge.

Problems with an order

See our Refunds and returns policy. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.